A Culture Competency Framework in Infosys using an Empirical Approach: A Workshop to Create Awareness on how Diversity could be Bridged through Competence

By:
Ms Smitha Murthy,
Kaiser Masood
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One of the key challenges in a global corporation is the ability to harness the potential of a multicultural environment and work with diversity. Cultural competence is a measure of an individual's knowledge of cultural diversity, skills to be able to manage them and the willingness to acknowledge and accept these differences. There are two approaches to measuring cultural competence — a deductive approach based on culture theories and an inductive, empirical approach based on experience. This paper focuses on the latter, bringing in examples, exemplar behaviors and snapshots from real-life situations. The competency model has 5 levels — Knower, Practitioner, Expert, Pioneer and Guru; each level defined by specific behavioral indicators and abilities. The detailing of this model is through numerous interviews, focus group discussions and experiences. The paper also describes possible ways to use this model in different situations.


Keywords: Culture, Competence, Corporation, Model, Empirical
Stream: Globalisation, Organisations, Learning, Education, Training
Presentation Type: Workshop Presentation in English
Paper: Culture Competency Framework in Infosys using an Empirical Approach, A


Ms Smitha Murthy

Sr. Consultant, Infosys Leadership Institute, Infosys Technologies Ltd.
India

Smitha, an engineer in computer science from VJTI Mumbai, India, started off her career with Infosys Technologies Ltd., India, (www.infosys.com) as a software developer before quickly moving onto the training function in the organization. She also did a post graduate diploma in Marketing Management from Symbiosis Institute of Management Studies, Pune, India along the way. She did a gamut of programs in the technical space before moving on to management and leadership programs as part of the Infosys Leadership Institute. She drives e-learning and culture competency within the organization apart from leadership counseling activities. She is interested in the study of the mechanics of the human mind especially in the context of a group. She is a qualified administrator of the Myers-Briggs Type Indicator®. Her passions include meditation and growth of the self - she is a trained facilitator for the Art of Living courses (www.artofliving.org).

Kaiser Masood

Sr. Consultant, Infosys Leadership Institute, Infosys Technologies Ltd.
India

Kaiser began his managerial training career with Dale Carnegie Associates (DCA). While doing an MBA in Marketing he worked as an apprentice with DCA and later as an employee. Kaiser has conducted both public programs and corporate consulting for DCA in the US, Singapore and Hong Kong. His stint as an apprentice and employee with DCA spans 8 years. He has also worked for a short period with Renaissance Education. He joined Infosys Technologies Ltd. in 2001 and has played various roles in management and leadership development. His responsibilities include anchoring learning for a business unit of over 4500 employees, leadership counseling and design of specialized interventions to meet the needs of the internal customer. He has been harnessing the power of emotional intelligence in large group interventions to raise the level of personal effectiveness in the organization. He is also qualified in the use of the Myers Briggs Type Indicator.

Ref: D05P0320